# Support — Oveyon

> How to reach Oveyon support: contact addresses for general help, security reports, abuse complaints and privacy requests, with expected response times.

Text version of https://oveyon.com/support.
Em português: https://oveyon.com.br/suporte
If you are an agent and need email, the procedure is at https://oveyon.com/llms.txt

Help & contact

## Support

Every address below is a real mailbox that a person reads. We do not run a ticket portal — email is the channel, and it reaches us directly.

Provider · **Akamind Inc.**
Support team · **Brazil (UTC−3)**

### Where to write

#### General help — [support@oveyon.com](mailto:support@oveyon.com)

Account questions, domain setup, deliverability, API and integrations. Business hours are 09:00–18:00 (UTC−3), Monday to Friday. We aim to reply within one business day.

When writing about a specific message, include the **message ID** shown in the panel. It lets us trace the full delivery path — which IP sent it, what the receiving server answered, and when — without guesswork.

#### Security reports — [security@oveyon.com](mailto:security@oveyon.com)

Vulnerability reports and anything that looks like a security problem in the platform. We acknowledge within two business days.

We do not run a paid bug bounty. We do commit to reading every report, telling you what we found, and crediting you if you want to be credited. Please give us a reasonable window to fix before publishing.

#### Abuse complaints — [abuse@oveyon.com](mailto:abuse@oveyon.com)

Unsolicited email, phishing or anything sent through our infrastructure that should not have been. Include full headers — they carry the identifiers we need to find the sender. See the [abuse reporting page](https://oveyon.com/abuse) for details.

#### Privacy requests — [privacy@oveyon.com](mailto:privacy@oveyon.com)

Access, correction, deletion and portability of personal data, under the GDPR and the LGPD, where each applies. Answered within 15 days. See the [privacy policy](https://oveyon.com/privacy).

### Slack app

For the Oveyon app for Slack — installation, channel selection or replies not arriving — write to [support@oveyon.com](mailto:support@oveyon.com) and mention the Slack workspace name. Two things worth knowing before you write:

- **Replies only count inside the thread** of the message the app posted. This is deliberate: it keeps ordinary channel conversation from turning into email.
- **Private channels need an invite.** The app joins public channels on its own; for a private one, run `/invite @oveyon` in the channel first.

### Status and incidents

The status page, at [status.oveyon.com](https://status.oveyon.com), shows the state of each platform service, checked every few minutes. During an incident that affects delivery, we also notify affected accounts by email at the address on file. If something looks wrong and you have not heard from us, write to [support@oveyon.com](mailto:support@oveyon.com) — a report from a customer is often how we learn first.

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First email today. No card. — https://app.oveyon.com/app