# Terms of Service — Oveyon

> Oveyon (Akamind Inc.) Terms of Service: description of the service, account, acceptable use, data, availability and deliverability, suspension, liability and governing law.

Text version of https://oveyon.com/terms.
Em português: https://oveyon.com.br/termos
If you are an agent and need email, the procedure is at https://oveyon.com/llms.txt

Terms

## Terms of Service

These Terms govern the use of the Oveyon platform. By creating an account or using the service, you agree to them. Read carefully — especially the sections on acceptable use, deliverability and liability.

Provider · **Akamind Inc.**
Version · **1.1**
Last updated · **October 9, 2026**

### On this page

1. [Acceptance](https://oveyon.com/terms#acceptance)
2. [Definitions](https://oveyon.com/terms#definitions)
3. [The service](https://oveyon.com/terms#service)
4. [Account and credentials](https://oveyon.com/terms#account)
5. [Acceptable use](https://oveyon.com/terms#acceptable-use)
6. [Data and privacy](https://oveyon.com/terms#data)
7. [Plans and billing](https://oveyon.com/terms#plans)
8. [Availability and deliverability](https://oveyon.com/terms#availability)
9. [Suspension and termination](https://oveyon.com/terms#suspension)
10. [Intellectual property](https://oveyon.com/terms#ip)
11. [Warranties and disclaimers](https://oveyon.com/terms#warranties)
12. [Limitation of liability](https://oveyon.com/terms#liability)
13. [Indemnification](https://oveyon.com/terms#indemnification)
14. [Governing law and venue](https://oveyon.com/terms#governing-law)
15. [General provisions](https://oveyon.com/terms#general)

### 01 Acceptance

These Terms of Service ("Terms") are a contract between you or the entity you represent ("Customer", "you") and **Akamind Inc.**, a Delaware C-corporation ("Oveyon", "we"), provider of the Oveyon platform to customers in the United States, Europe and Brazil. Registered office: contact [legal@oveyon.com](mailto:legal@oveyon.com) for the current registered address. By accessing or using the service, you represent that you have the capacity and authority to contract and you agree to these Terms, to the [Acceptable Use Policy](https://oveyon.com/aup) and to the [Privacy Policy](https://oveyon.com/privacy), which are integral parts of this contract.

### 02 Definitions

- **Service** — the Oveyon platform: customer-portfolio operations and infrastructure for sending transactional and operational email;
- **Customer Content** — data, messages, lists and materials you send or process through the Service;
- **Recipient** — a person to whom you address messages through the Service;
- **Sending Data** — metadata and events generated by use (delivery, bounce, complaint, etc.).

### 03 The service

Oveyon provides a platform to run your customer-portfolio operations — onboarding, health and actions — with built-in authenticated email sending. We offer domain authentication tools (SPF, DKIM, DMARC, MTA-STS), signing, delivery, reputation monitoring, suppression and an audit trail. We may evolve, add or discontinue features; material changes that substantially reduce the service will be communicated.

### 04 Account and credentials

You are responsible for keeping your credentials confidential (password, API keys, passkeys) and for all activity under your account. We recommend signing in with a passkey (WebAuthn). Notify us immediately of any unauthorized use. You must provide truthful registration information and keep it up to date.

### 05 Acceptable use

Your use of the Service is subject to the [Acceptable Use Policy](https://oveyon.com/aup). In short, you undertake to:

- Send only to recipients with **verifiable consent** and never to purchased, rented or scraped lists;
- Keep your sending domains properly **authenticated**;
- Honor unsubscribe requests and not reintroduce suppressed addresses;
- Not use the Service for phishing, malware, fraud, third-party spoofing or illegal content.

You are responsible for your recipient base and for the legality of the messages you send.

### 06 Data and privacy

The processing of personal data is governed by the [Privacy Policy](https://oveyon.com/privacy). When you use the Service to send to your own audience, you are the **controller** of that data and Oveyon acts as the **processor**, handling Customer Content according to your instructions and applicable data-protection law (the GDPR and the LGPD, where each applies). You represent that you have a legal basis for the processing you instruct.

If an incident involving personal data is confirmed, we notify the affected Customers within 48 hours of the confirmation. When Oveyon is the controller and the LGPD applies, we also notify Brazil’s data protection authority (ANPD) within the deadline set by its regulation (3 business days).

### 07 Plans and billing

The effective account limits derive from the contracted plan and active add-ons. Prices, quotas and payment terms are those stated at the time of contracting. Unless otherwise provided, amounts are non-refundable for a period already used. We may adjust prices upon reasonable prior notice.

### 08 Availability and deliverability

Important

We apply the best technical deliverability practices — authentication, warmup, suppression, reputation monitoring — but **we do not guarantee that every message reaches the inbox**. The final decision to accept, filter or reject always rests with the destination provider and depends largely on the quality of your list, your content and the reputation of your domain. Likewise, the Service is offered on a best-effort availability basis, with no uptime SLA unless specifically agreed in writing.

### 09 Suspension and termination

We may limit, freeze, suspend or terminate access, in whole or in part, in case of: breach of these Terms or the AUP; risk to the reputation or security of the platform or of third parties; non-payment; or legal requirement. Whenever possible, we notify you beforehand and give an opportunity to remedy; in cases of imminent risk, we act first. You may close your account at any time. Upon closure, the retention and deletion rules of the [Privacy Policy](https://oveyon.com/privacy#retention) apply.

### 10 Intellectual property

The platform, the software, the "Oveyon" brand and the documentation are owned by Akamind Inc. or its licensors and protected by law. These Terms grant you a limited, revocable, non-exclusive license to use the Service. Customer Content remains yours — you grant us only the license necessary to operate the Service for your benefit.

### 11 Warranties and disclaimers

The Service is provided **"as is"** and **"as available"**. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant uninterrupted or error-free operation, nor any specific deliverability outcome.

### 12 Limitation of liability

To the maximum extent permitted by law, Oveyon is not liable for indirect, incidental, special or consequential damages or lost profits. Oveyon's total aggregate liability relating to the Service is limited to the amount actually paid by you in the **12 months** preceding the triggering event. Nothing in these Terms limits liabilities that cannot be limited by law.

### 13 Indemnification

You agree to defend and indemnify Oveyon against third-party claims arising from your Customer Content, from your use of the Service in breach of these Terms or the AUP, or from the violation of third-party rights or of the law.

### 14 Governing law and venue

These Terms are governed by the laws of the **State of Delaware, USA**, without regard to conflict-of-law rules. The state and federal courts located in **New Castle County, Delaware** have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property. Where mandatory local law gives you stronger rights, nothing here overrides them: customers and data subjects **in the European Union** retain the rights guaranteed by the **GDPR**; **in the United States**, the rights under **CAN-SPAM** and applicable state law; and consumers **in Brazil** retain the rights and venue of the Consumer Protection Code.

### 15 General provisions

If any clause is held invalid, the remaining ones stay in force. Tolerance of a breach does not imply waiver. These Terms, together with the AUP and the Privacy Policy, constitute the entire agreement between the parties regarding the Service. We may update these Terms; the version in force is the one published on this page, and material changes will be communicated.

Version history — **1.1** (August 26, 2026): the contracting entity for oveyon.com became Akamind Inc., with governing law and venue moved to Delaware. **1.0** (July 31, 2026): first publication.

Contact

Legal: [legal@oveyon.com](mailto:legal@oveyon.com) · Privacy: [privacy@oveyon.com](mailto:privacy@oveyon.com) · Abuse: [abuse@oveyon.com](mailto:abuse@oveyon.com)

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