Trust & safety

Report abuse

Oveyon operates email sending infrastructure. If you received spam, phishing or any improper message originating from our network, this is the right channel to notify us. Mailbox providers, security researchers and authorities will find here how to reach us and how reports are handled.

01How to report

Forward the offending message — with full headers preserved — to:

Every message sent through our infrastructure carries an X-Report-Abuse header and a Feedback-ID — they let us correlate the report to the exact message and sender.

02What to include

So we can act quickly and accurately, include as much as possible:

• The complete message, with all headers (not just the body or a screenshot);
• The affected recipient's address;
• Date, time and timezone of receipt;
• The Feedback-ID, the Message-ID or the return-path (bounce+…@bounce.oveyon.com), if available;
• A brief description of the problem (spam, phishing, malware, missing unsubscribe, etc.).

03Automated channels

For mailbox providers and network operators, we maintain the industry-standard channels — processed automatically:

If you operate an FBL and want to include us, write to abuse@oveyon.com.

04How we handle a report

Every valid report becomes an abuse event correlated to the sender, domain and IP. From there, proportionally:

1. We confirm and correlate — we identify the message, the sender and the pattern;
2. We aggregate — an isolated complaint is different from a rate that crosses the risk threshold;
3. We contain the damage — throttle, freeze (sandbox), recipient suppression, sender suspension or account termination, depending on severity;
4. We record everything in an audit trail;
5. We get back to the reporter, where a reply address is available, as soon as reasonably possible.

The sanctions applicable to the sender are described in the Acceptable Use Policy.

05Authenticated reports

06Authorities and court orders

Requests from authorities, court orders and data-preservation requests should be sent to legal@oveyon.com. We respond to legally valid requests in accordance with applicable law and our Privacy Policy. We do not log message content (the body); we retain sending metadata and the archived object according to the retention policies described in the Privacy Policy.

07Vulnerability disclosure

Found a security flaw in the platform? Disclose it responsibly to abuse@oveyon.com with the subject [SECURITY]. We ask that you not exploit the flaw beyond what is necessary to demonstrate it, that you not access third-party data, and that you give us reasonable time to fix it before any public disclosure.

This page describes how our abuse channel works for informational purposes. Handling actions are discretionary and proportionate to each case; nothing here creates a warranty, binding response time or contractual obligation beyond what is set out in the Terms of Service and the AUP.